Customer Service Representative (Apartadó)

We are seeking a highly organized and customer-focused Payroll Associate to join our team. This is a fast-paced and dynamic role that requires the ability to think critically, act quickly, and provide outstanding service to clients across the Americas. The ideal candidate will have strong English communication skills, especially in phone-based interactions, as the role involves frequent direct communication with international clients. Accuracy, responsiveness, and a commitment to delivering excellent customer service are essential for success in this position. Key Responsibilities Manage and schedule multiple client payrolls simultaneously in a timely and efficient manner. Ensure all payroll transactions are processed accurately, in compliance with applicable regulations and deadlines. Understand and apply payroll taxation rules and requirements. Calculate and process wage garnishments, child support orders, and tax levies correctly. Prepare and submit accurate quarter-end and year-end payroll reports. Generate and deliver ad hoc payroll reports to clients as needed. Work across different payroll systems and environments, including time and attendance platforms. Respond promptly to client inquiries via phone and email, providing clear and professional support in English. Resolve payroll-related issues and system questions efficiently. Coordinate payroll processes end-to-end with clients, ensuring smooth execution. Manage client-related projects and ensure timely delivery of results. Maintain a high level of customer service, including consistent follow-up and accountability. Handle inbound and outbound client calls, demonstrating strong phone presence and communication skills. Perform additional duties as assigned. Requirements High School Diploma or GED required. Minimum of 1+ year of customer service experience (payroll experience is a plus). Advanced English proficiency (C1 or higher), with strong verbal communication skills, especially for phone interactions with international clients. Excellent phone presence and interpersonal communication skills. Strong organizational, time management, and multitasking capabilities. Proven problem-solving skills and attention to detail. Ability to prioritize tasks and work effectively in a fast-paced environment. Comfortable working 100% on-site in one of the following cities: Bucaramanga, Bogotá, Medellín, or Barranquilla. What We Offer Opportunity to work in an international, client-facing environment. Professional growth within payroll and customer service operations.

Exposure to multiple payroll systems and processes. Collaborative and performance-driven work culture. Requerimientos Educación mínima: Educación Básica Secundaria años de experiencia Idiomas: Inglés Edad: entre 18 y 35 años Conocimientos: Servicio al cliente, Atención al cliente

Palabras fundamental: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante Postúlate en Kit Empleo: kitempleo.com.co/empleo/1aaz3c