IT Specialist (Barranquilla)

Empresa confidencial AI is an AI-first accounting service built for property managers and real estate operators. By combining automation, technology, and a general team of accounting experts, we deliver faster, more accurate financial operations at scale. We’re a team of builders, problem-solvers, and operators from around the world, working together to modernize one of the most critical functions in real estate. Learn more at Empresa confidencial.ai

The IT Specialist will be supporting in onboarding/offboarding from an IT perspective new employees, including setting up systems and hardware for new employees as well as providing ongoing support in IT related matters to all employees. Configure, maintain and support internal Apps and Software as a service platforms. \n

Main Responsibilities Provide IT Support/bank access for a growing team of accountants, managers, engineers and sales people Apply systems analysis techniques and procedures to determine hardware or software systems functionality Manage help desk or improve the existing solution following best practices Provide IT support to 450+ employees Provide antivirus software support and monitoring of all employee machines to ensure all software installed and Operating system updates are up to date Provide clear and concise communication to key stakeholders about IT efforts Lead the entire organization when it comes to IT process and device management Provide process documentation on policies to be followed by the entire organization Stay up to date with social engineering attacks and their different commonalities Monitor all devices for suspicious activity and behavior Firewalls and other security rules setup and administration Manage a remote access solution for support Provide remote support to users in remote hands scenarios Troubleshoot Windows, Mac incidents and other issues Communicate effectively with all stakeholders regarding pain points and needs to deliver clear useful and precise information Immediately and precisely communic Postúlate en Kit Empleo: kitempleo.com.co/empleo/1abp2m