Customer Service Representatives (Barranquilla)

**UnifyCX** está creciendo y nos encontramos buscando Customer Service Representative para unirse a nuestro motivado y ambicioso equipo de trabajo en Barranquilla, Colombia. ¡¡¡Únete y sé uno de los pioneros en nuestro reciente site!!!

**What Will You Do?**

**_Key Responsibilities:_**
- Information gathering and registering:

- Obtain specific information from a traffic citation and input it into the computer system.
- Obtain specific information regarding a member’s past driving record and enter it into the computer system.
- Providing instructions and requirements to members:

- Relay laws and procedures members must follow for a traffic citation to be handled accordingly.
- Instruct members of any paperwork needed to work the case and input these instructions into the computer system.
- Membership updating:

- Complete various forms of paperwork including membership changes and request for driving records.
- Precisely note member files in the computer system.
- Attendance and Team Lead requirements:

- Perform other duties as assigned by team lead as needed.
- Maintain proper records of attendance in the system and adhere to schedule shift.

**Who Are You?**
- You have a High School diploma.
- 2+ years customer service experience.
- You are fluent in English (B2+) both written and verbal.
- Computer Literate, Microsoft Office suite.
- 35 Words Per Minute typing speed mínimally.
- You have exceptional communication and interpersonal skills with an emphasis on customer service, including telephone etiquette, voice quality, articulation and listening skills.

**Who We Are**: UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman CX through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like recruitment AI, agent study buddy, voice of the customer (VoC), and automatic QA. Our engagement model prioritizes measurable results, like CES and retention, over outdated SLAs. With a focus on automation, talent enablement, strategic partnerships, and strict data protection, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.

**_UnifyCX is a certified minority-owned business and an EOE employer who welcomes diversity._ Postúlate en Kit Empleo: kitempleo.com.co/empleo/1apkx0