HR Services Analyst (Barranquilla)

Job Summary: Responsibilities:
- Deliver first contact resolution.
- Professionally handle high-volume inbound calls promptly.
- Follow specific communication guidelines and escalation protocol while handling calls by topic.
- Identify customer and worksite employee needs, clarify information as needed, research every issue, and provide solutions and/or alternatives for resolution.
- Seize opportunities to gently educate clients and worksite employees on the Client’s offerings and online employee portal functionality.
- Build positive and professional relationships, and further impress customers by going the extra mile.
- Must be able to communicate in conversations through note-taking and shorthand.
- Maintain required documentation for client and worksite employee calls within applicable systems.
- Provides executive leadership and administrative support as needed.
- Meet all agent KPI’s including call efficiency, quality, quantity, and NPS customer satisfaction scores.
- Treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization.
- Listen carefully to our customers to ensure appropriate responses.
- Comply and adhere to Auxis' operational processes and security policies.
- Must attend all customer service and performance-related scheduled meetings as required.
- Perform other related and administrative duties as assigned.
- Must be able to maintain the highest level of confidentiality with the ability to handle sensitive material concerning the organization and its clients.

Skills and Experience:
- English -Spanish Language (Oral and writing 90 % or higher) (C1 or above)
- 2-3 years of prior Customer Service
- Call Center oriented role required.
- Must work well independently as well as be a functional team member.
- Must have a high school diploma.
- Demonstrated experience in providing high levels of customer satisfaction and performance in a high transaction volume/high demand environment is preferred Postúlate en Kit Empleo: kitempleo.com.co/empleo/1ar3m2