Logistics Technical Support (Remote Colombia) (Barranquilla)

**Talentek by Hubtek** is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our **Talent and Technology **services.

In our **modern offices**, we provide different amenities such as casual attire and free beverages. Additionally, our **benefits** include a health plan, gym membership, well-being platform, digital gift cards, or home medical services.

As a **Technical Support Specialist,** you will be providing technical support to customers, answering basic to complex questions on functions related to our software products.

**Some of your responsibilities are but are not limited to**:

- Make sure all of the customer’s questions and concerns are answered in a highly positive, professional, and customer-centric manner.
- Offer solutions to technical problems, either by providing step-by-step guidance, remote support, or escalating complex issues if necessary.
- Develop and maintain a deep understanding of the products and services the company provides to effectively assist customers.
- Identify and escalate critical or unresolved issues to appropriate teams or higher-level technical experts.
- Ensure that customer inquiries are handled promptly, professionally, and with high-quality solutions.

**Minimum requirements**:

- **Studies**: High school degree is **required**. Desirable studies (but not required) in Systems, Computers, Electronics, Software or any other tech-related degree. Other studies are also considered.
- **Knowledge**: Servers/computer hardware and software, MS Office Applications and Internet browsers. Passion for digging into problems and finding the root cause of issues, and knowing how to manage and exceed a customer's expectations.
- **Language**: Very good English skills. B2+ or higher is required.

**Perks**:

- **Schedule**:Monday to Friday from **8:00 a.m. to 5:00 p.m. **or **9:00 a.m. to 6:00 p.m**., following the American Calendar.
- **Contract**: Indefinite term contract + Benefits.
- **Location**: Only for **Colombia**, this position will be 100% **remote**.
- **Salary**: 4'415,000 COP, after 6 months $4’938.000 COP.

**Would you like to be part of a company that belongs to the 100 tech companies recognized by Freight Waves in the supply chain industry in the United States?**

Tipo de puesto: Jornada completa

Pregunta(s) de postulación:

- ¿Cuál es tu aspiración salarial mensual en $COP?

Experiência:

- Logística: 1 año (Obligatorio)
- tech support, IT, programación, data anaysis o relacionado?: 1 año (Obligatorio)

Idioma:

- Inglés (B2+ o superior) (Obligatorio) Postúlate en Kit Empleo: kitempleo.com.co/empleo/1avp6n