Tech Support Representative Hybrid (Barranquilla)

Join the Foundever Team in Barranquilla! At Foundever, we are proud to be a global leader in the customer experience (CX) industry. With a workforce of 170,000 associates across the globe, we empower outstanding experiences for over 750 of the worlds largest and most innovative brands. Our mission is to provide best-in-class CX solutions, combining technology and expert knowledge to ensure seamless interactions for customers in the moments that matter. If youre seeking a rewarding career in Barranquilla, Foundever is looking for talented bilingual professionals from various backgrounds to join our thriving team! With over 6,000 associates in Colombia, youll find a vibrant and inclusive workplace that values your unique perspective and contributions. OFFER Were a software company that strengthens businesses by unifying their data to build insightful paths to customers, so theyre smarter with every interaction and able to outmaneuver their competition. Twilio is a customer engagement platform used by over 335,000 global enterprises and digital disruptors plus more than 10 million developers worldwide to build unique, personalized experiences for their customers. The Messaging Team is responsible for maintaining and optimizing Twilios core messaging infrastructure, which powers SMS, MMS, Whats App, and other communication channels used by customers globally. The team provides hands-on support to customers by guiding them through the configuration of various sender typesincluding long codes, short codes, and toll-free numbersand assists with critical number registration processes such as A2P 10DLC campaigns, Whats App Business Profile onboarding, and compliance with country-specific sender ID requirements. Additionally, the team proactively monitors and analyzes messaging traffic, identifying anomalies or delivery issues through log reviews and performance dashboards. In close collaboration with internal stakeholders and carrier escalation teams, the Messaging Team ensures regulatory compliance and delivers a reliable, high-quality messaging experience at scale. Who Were Looking For We invite candidates from various professions who possess: A minimum age of 18 years. A High School Diploma. Proficiency in English (B2+ level) coupled with fluency in Spanish. Residency in Barranquilla. Availability to work onsite at Carrera 67b 48-07 Pto Digital (barrio Modelo) Colombian citizenship or a valid work permit Experience Preferable: Previous experience in a call center. Experience with network and computer systems. Intensity: 44 hours Modalidad Training: On-site Salary:$2,970,000 Modalidad OPS: W@H Salary: $ 3.300.000 Ready to Elevate Your Career? If youre excited about being part of an award-winning workplace in Barranquilla and making an impact in the customer service industry, apply now!

At Foundever, your future is bright, and we cant wait to welcome you to our diverse and talented team. Requerimientos Educación mínima: Bachillerato / Educación Media 1 año de experiencia Edad: A partir de 18 años

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