Debt Collector (Área metropolitana de Barranquilla)

This position is available in Barranquilla Accounts Receivable / B2B Collections Specialist We are looking for a detail-oriented and customer-focused Accounts Receivable / B2B Collections Specialist to join our growing team. The idóneo candidate will be responsible for managing collection activities, maintaining strong customer relationships, and ensuring timely resolution of outstanding balances while providing excellent service to clients. This role requires strong communication skills, problem-solving abilities, and experience handling accounts receivable processes in a fast-paced business environment. The successful candidate must be comfortable managing payment negotiations, resolving disputes professionally, and working collaboratively with both internal teams and external customers. Responsibilities
- Manage collection activities for past-due accounts through phone calls, emails, and follow-up communications
- Contact customers regarding outstanding invoices and ensure timely payment resolutions
- Respond to customer inquiries related to invoices, account balances, billing concerns, and payment statuses
- Investigate account information using collections platforms, ERP systems, and internal databases
- Execute collection workflows, including payment arrangements, dispute tracking, escalation procedures, and follow-up processes
- Support the application, reconciliation, and verification of customer payments
- Maintain accurate documentation and detailed records of all customer interactions and collection efforts within the system Requirements
- 1–2 years of experience in Accounts Receivable (AR), Billing, or B2B Collections
- Advanced English level (B2+/C1) with excellent verbal and written communication skills
- Previous experience using AR, billing, or collections management platforms
- Strong negotiation and customer service skills, with the ability to handle difficult conversations professionally
- Proficiency in Microsoft Office tools, especially Excel and Outlook Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b6eys