Customer Retention Representative (Barranquilla)

**UnifyCX** is growing and we are looking for **Customer Rentention Agents**to join our motivated and ambitious team in Barranquilla, Colombia. Come be one of the pioneers at our newest location!

**What Will You Do?**

As a **Retention Agent**you will be responsible to build long-term relationships with customers. Your mission is to understand customers needs, to address concerns, and provide real value, all with the goal of **turning potential cancellations into loyalty**.

**Key Requirements**
- Proven experience in customer **retention** within the **telecommunications sector**:

- **Advanced English** proficiency (C1 level )
- Strong communication and problem-solving skills
- A customer-first mindset and a goal-oriented attitude

Schedule**:8-hour shifts starting between 8:00 AM and 9:00 PM,** **Two days off per week**

**On-site position
- Barranquilla, Colombia**

Be part of a dynamic team, grow your career, and make an impact!

**Who We Are**: UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman CX through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like recruitment AI, agent study buddy, voice of the customer (VoC), and automatic QA. Our engagement model prioritizes measurable results, like CES and retention, over outdated SLAs. With a focus on automation, talent enablement, strategic partnerships, and strict data protection, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact. Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b6o4l