Tech Support Representative Hybrid Barranquilla

Overview Foundever is hiring in Barranquilla for a bilingual (English and Spanish) support role focused on Twilio's messaging platform. The candidate will work onsite in Barranquilla, interacting with clients and internal teams to maintain and optimize messaging infrastructure. Responsibilities
- Maintain and optimize Twilio's core messaging infrastructure for SMS, MMS, WhatsApp and other channels.
- Assist customers in configuring sender types such as long codes, short codes, and toll‑free numbers.
- Support number registration processes including A2P 10DLC campaigns and WhatsApp Business Profile onboarding.
- Monitor and analyze messaging traffic, identify anomalies or delivery issues via log reviews and performance dashboards.
- Collaborate with internal stakeholders and carrier escalation teams to ensure regulatory compliance and deliver a reliable, high‑quality messaging experience at scale. Qualifications
- Minimum age 18 years.
- High School Diploma.
- Proficiency in English (B2+ level) and fluency in Spanish.
- Residency in Barranquilla, with availability to work onsite at Carrera 67b 48‑07 Pto Digital (Barrio Modelo).
- Colombian citizenship or a valid work permit.
- Preferred experience: previous call‑center work and experience with network and computer systems. Employment Details
- Intensity: 44 hours per week.
- On‑site training salary: $2,970,000.
- Work‑from‑home salary: $3,300,000. How to Apply Interested candidates should contact Foundever to apply for this role. #J-18808-Ljbffr Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b4qhy