Gestor de Cobranzas (Bogotá)

**Title**: Specialist (Finance) OTC
- Gestor de Cobranzas

**Location**: GSC BOG

Ensure the correct recording of payments made by the client, manage and debug the cases received in compliance with the KPIs.

**Key Responsibilities**:

- Request and/or confirm payment supports to clients as appropriate.
- Perform account reconciliations with clients as required.
- Timely management of balances in favor with clients or with internal areas.
- Strict compliance with the collection policy according to the escalations and established times.
- Management and compliance with KPI's and assigned budget.
- Develop a sustainable relationship with internal and external stakeholders.
- Annual update of the process support documentation.
- Provide timely and concrete status with meetings with the BP (manager) of the assigned accounts.
- Maintain communication with internal/external/third parties to meet customer expectations.
- Provide proactive problem resolution and corrective actions to ensure service excellence.

**Skills / Requirements**:

- Students/Professionals in fields such as public accounting, finance, business administration, or financial management.
- Minimum of 1 years of experience managing accounts payable processes.
- Good level of MS Excel and other MS Office tools.
- Customer service and communication skills.
- English level B2.
- Teamwork and autonomy.

**Relevant information**
- Type of Contract: Indefinite
- Directly with DHL Colombia. Postúlate en Kit Empleo: kitempleo.com.co/empleo/19zxjq