Gestor de Cobranza (Bogotá)

Join to apply for the Gestor de Cobranza role at DHL Integral Forwarding. Location: GSC BOG Ensure the correct recording of payments made by the client, manage and debug the cases received in compliance with the KPIs. Key Responsibilities:
- Carry out collection management (preventive and corrective) by telephone, supported by email of the assigned client portfolio.
- Request and/or confirm payment supports to clients as appropriate.
- Follow up on the correct application of payments received by clients.
- Keep customer contact information updated in the collection application.
- Provide traceability in the collection application assigned by the company on management carried out in accordance with the global OTC policy.
- Perform account reconciliations with clients as required.
- Manage balances in favor with clients or internal areas in a timely manner.
- Strictly comply with the collection policy according to escalations and established times.
- Manage and meet KPI and budget targets.
- Develop sustainable relationships with internal and external stakeholders.
- Update process support documentation annually.
- Provide timely status updates in meetings with the account manager.
- Maintain communication with internal, external, and third-party stakeholders to meet customer expectations.
- Proactively resolve problems and implement corrective actions to ensure service excellence. Skills / Requirements: Teamwork and autonomy. Seniority level: Entry level Employment type: Full-time Job function: Accounting/Auditing and Finance Industries: Transportation, Logistics, Supply Chain and Storage #J-18808-Ljbffr Postúlate en Kit Empleo: kitempleo.com.co/empleo/1a1884