Sales Campaign Team Lead (Bogotá)

We are a multinational company that works in the telecommunications sector or BPO focused on customer service currently in constant growth in Colombia. We want you to be part of this great team. Contract: Full-time, indefinite term Salary Range: 3´400.000 COP Purpose of the Role The purpose of this role is to manage all team and process related issues. This would entail team management activities including effective process control, monitoring voice standards, performance reporting, value innovation, develop sales skills on the team assigned and escalation resolution. The team size would be of 15
- 20 agents on inbound sales Key Responsibilities '• Job responsibilities are below, but not limited to Coach / monitor the employees in production by providing with feedback about individual strength and weaknesses
• Ensure team is aware of all updates and changes in policies, procedures and processes
• Manage KPIs and Service Levels
• Handle customer and client escalations
• Adherence to company and client policies (Security, ZTP, etc.) Requirements
• Minimum 6 months of exp as a TL in a sales campaign
• Adaptable to work at any schedule
- including weekends
• Strong written and verbal communication skills
• Ability to work in high intensity, fast-paced environment About IGT Solutions IGT Solutions (IGT) is a leading BPM, Technology and Digital Services and Solutions Company committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain. Established in 1998, with 100% focused on the Travel industry, we have more than 70 marquee customers globally. IGT serves 4 in top 5 Airlines, 4 out of Top 5 Travel Companies, 4 out of Top 5 Hospitality companies. We provide digital contact center services, travel technology and innovative digital services and solutions for 100+ travel processes including Reservations and Sales, Customer Service, IROPS Management, Baggage Helpdesk, Crew Helpdesk, Chatbots, Robotic Proces Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b3th9