Automotive Tech Support Advisor (Bogotá)

We are looking for Automotive Technical Advisors to give technical support and troubleshoot complex issues to European cars. This role requires a deep understanding of automotive systems, excellent communication skills, and an advanced English level. Responsibilities And Duties
- Guide customers with confidence – Provide expert pre‑purchase support via phone, chat, and email, ensuring customers get the right parts for their repairs
- Solve real‑world automotive challenges – Troubleshoot post‑purchase issues, from error orders to job‑specific part replacements
- Be the expert others rely on – Support customer service team members by handling advanced technical escalations
- Keep things running smoothly – Accurately document customer interactions, resolve cases efficiently, and maintain workflow adherence
- Make a bigger impact – Identify recurring issues, collaborate with internal teams, and help improve products and processes
- Shape the future of European car parts – Work with technical content and product teams to enhance fitment accuracy and descriptions
- Share your knowledge – Contribute to internal knowledge bases and document common technical solutions
- Stay ahead of the curve – Keep up with the latest European vehicle technologies and industry advancements

Qualifications And Skills
- Advanced English level.
- Qualified candidates will have a passion for European cars, including ownership experience and/or European car community engagement. Candidates will also have hands‑on experience in car repair and be able to demonstrate a working knowledge of car parts and car repair
- 1+ years of experience in a Customer Service role or a technical support role within an automotive company or parts retailer, with the ability to clearly and professionally explain complex technical concepts via phone, chat, and emails, is required
- Proficient in computer use and comfortable with technology and digital tools in a professional office setting are required
- Strong multit Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b43lv