International Customer Service Representative Iii (Bogotá)

## International Customer Service Representative IIIPostulerlocations: Bogota, Colombiatime type: Temps Pleinposted on: Publié hierjob requisition id: R******Cherchez-vous à faire une différence dans la vie d'un patient?Chez AmerisourceBergen, vous trouverez une culture innovante et collaborative, axée sur le patient et soucieuse de faire la différence.En tant qu'organisation nous sommes unis par notre responsabilité d'œuvrer pour des vies plus saines.Joignez-vous à nous et postulez dès aujourd'hui!# **Ce que vous ferez**# Under the supervision of the Customer Service Manager, the operations and service executive is responsible for providing support for tasks that management or the CS BOG team may request regarding operational needs that require specific assistance.Similarly, the executive is responsible for training and guiding team members on new functions or concepts that need reinforcement.S/he is also responsible for monitoring Stage reports in order to meet regional standards.**Responsibilities:*** *All the activities are accomplished in an adequate, timely, quickly and cost effectively way.** The clients' needs and expectations are considered and performed by other company's offices.* All the applicable regulations and guidelines are applied.* Inspection and / or acquisition of all necessary formalities for import or export (import or export permit, customs formalities for export, etc..).* The determination of all customs and / or taxes and entering these in WorldStar.* Support tasks that CS management may request regarding operational issues needing specific support.* Work together with the OPS team on non-standard requirements required by the operation* Backup for CS team, this during vacations, leaves or any absenteeism.* Partnership with Business Development team to exceed customer service expectations, this including execution and follow up to the shipments' cost or special requirements requests* Accompany and organize the training of new team members, making sure that they know 100% of the tasks of their position, keeping formal written records of the progress.* Train and guide team members on new functions, concepts, aspects, and/or software that need to be reinforced for one or more members of the CS BOG.* Propose at least once a month short courses, informational readings, webinars, videos, podcasts, or other resources so that team members can learn about a topic related to the operation in depth.* Train team members at least twice a month on aspects that need improvement in the operation, providing a quarterly schedule for these sessions.* Follow-up on compliance with activities reported in Stage.* Review and Follow-up JOB Pending Closing in TMS for BOG.* To work safely with all relevant regulations (IATA) as well as laws and ordinances.* Support the team to carry out all customs formalities (import/export) through.**Education:*** Business, Logistics, or International Trade.**Work Experience:*** 2-3 years of customer service experience in logistics/ international business, transport shipment* Intermediate Office and Windows* Courier Operations and Customs/MOH Regulation knowledge.(Desired)* Experience on exports and imports operations of Pharma Industry/Clinical trials, perishables, and cargo air transportation.(Desired)* Mandatory Fluent English Level (speak, read, and write)**Skills and Knowledge:*** Proactivity* Energy* Agility in learning, executing processes and solving problems.* Analytical documentation skills.* Sense of urgency* Polite and kind person* Dedicated* Organized* Attention to detail and care in execution* Commitment* Teamwork skills and easy relationship.* Customer oriented* Good written and spoken communication skills**Ce qu'Cencora offre** Nous offrons une rémunération globale concurrentielle.Notre engagement envers nos associés comprend l'offre de programmes d'avantages sociaux complets, diversifiés et conçus pour répondre aux divers besoins de l'ensemble de nos associés.Grâce à notre présence mondiale et nos diverses unités commerciales, nous avons une approche équilibrée des avantages que nous offrons.De nombreux avantages sociaux sont payés par l'entreprise, tandis que d'autres sont offerts par les cotisations des associés.Les offres d'avantages sociaux spécifiques peuvent varier selon l'emplacement, le poste ou l'unité d'affaires.Temps Plein# ******Affiliated Companies******Affiliated Companies: World Courier de Colombia S.A.**Égalité d'accès à l'emploi**AmerisourceBergen s'engage à offrir des possibilités d'accès à l'emploi égales sans égard à l'origine ethnique, à la couleur, à la religion, au sexe, à l'orientation sexuelle, à l'identité de sexe, aux renseignements génétiques, à la nationalité, à l'âge, aux handicaps, au statut de vétéran ou à l'adhésion à toute autre classe protégée par la loi fédérale, d'État ou locale.### About UsCencora is a leading general pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere.We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them.We're a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures.We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.#J-*****-Ljbffr Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b6mis