Customer Service Agent Barranquilla (Bogotá)

Youre the player we're missing on this TOP Team!
We are looking for customer service agents responsible for preventing customers from canceling a service or leaving a company.
The role is not just about convincing them about understanding and solving.
What you'll be doing:ResponsibilitiesPersuasion skills (Offering alternatives such as discounts, plan changes, benefits)Keep every customer engaged with a direct and friendly touchQualificationsB2 English levelProblem‐solving skillsProactive, responsible, empathic, and a good listenerBenefitsLong‐term contractCommissionsEmployee fundVolunteer programsCareer planLife insurance coverageConditionsEnglish B2Work from site: Blue GardensSchedule training: Monday to Thursday 06:*****:00, Friday 06:*****:30 (weekends off, 3‐week training, 2‐week nest)Schedule OPS: 06:*****:30 (2 days off) or 08:*****:30 (2 days off)Salary: $COP $2,315,000 + $356,000 + performance bonus over 32%About the CompanyWe are experts in integral digital business services in 100 countries with nearly 500,000 employees worldwide.
Great Place to Work has certified us as one of the best places to work in the country and the world.
We don't stop innovating and we always go beyond.At TP, we champion diversity, equity, and inclusion in every connection.
We value the unique perspectives and identities of our clients and colleagues, fostering an inclusive culture where all voices are heard, valued, and respected.
Our commitment to diversity strengthens our connections, drives meaningful impact, and shapes a more equitable world.Make a difference with the TOP Team!
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