Junior Network Support Engineer - LATAM - 100% REMOTE …, Bucaramanga

About us At Prometeo Talent, we connect top-tier tech and engineering professionals with companies that are shaping the future. With a strong presence across America and Europe, we’re proud to be one of the highest-rated recruitment agencies in the market. We are currently partnering with a UK-based Cisco-focused managed service provider supporting critical infrastructure and enterprise clients worldwide. Their customers include globally recognized brands, and their environment combines high-level networking operations with fast-paced technical support and strong career growth opportunities. The Opportunity We are looking for a Junior
- Network Support Engineer with strong networking fundamentals, customer-facing communication skills, and hands-on troubleshooting experience. This is an excellent opportunity for someone passionate about Cisco technologies and networking who wants to grow within a highly technical environment supporting enterprise-level infrastructure and global clients. You will work closely with experienced engineers in a collaborative support team, handling real-world networking incidents and gaining exposure to Cisco and Meraki environments at scale.

Responsibilities
- Provide technical support through inbound tickets, calls, and emails
- Troubleshoot and resolve networking issues across Cisco and Cisco Meraki environments
- Support end users and client IT teams in a fast-paced service environment
- Configure and troubleshoot VLANs, firewall rules, VPNs, routing, DNS, DHCP, and wireless networking issues
- Work within Zendesk and ticketing systems to manage incidents and service requests
- Escalate complex technical issues when necessary while maintaining clear communication with clients
- Collaborate with senior engineers on network troubleshooting and operational improvements
- Maintain professionalism and calm communication during high-pressure situations Requirements
- <2+ years of experience in Network Support, Service Desk, Technical Support, or similar roles
- Strong networking fundamentals, including:
- TCP/IP
- Subnetting
- VLANs
- Routing
- DNS
- DHCP
- Firewall fundamentals
- CCNA-level networking knowledge
- Hands-on experience troubleshooting networking environments
- Advanced English level (written and spoken)
- Experience working in customer-facing or support-oriented environments
- Ability to work methodically and remain calm under pressure
- Experience handling tickets, incidents, and troubleshooting requests Nice to have
- Experience with Cisco Meraki environments and dashboard
- Exposure to:
- SD-WAN
- IPsec
- Client VPN
- 802.1X
- Experience working within an MSP (Managed Service Provider) environment
- CCNA certification
- Experience with Zendesk or similar ticketing platforms What do we offer? ???? 100% remote work—enjoy flexibility while collaborating with a general team. ????️ Work on real-world digital products at the intersection of business, technology, and data. ???? Equipment provided by the company ???? Training and certifications funded by the company ???? Exposure to enterprise-level clients and global infrastructure projects Postúlate en Kit Empleo: kitempleo.com.co/empleo/19z34m