Entry-level IT Support Technician (Overseas- Remote) …, Bucaramanga

THE LANGUAGE DOCTORS, INC.

**Entry-Level IT Support Technician! (Overseas; Remote)**

**Are you looking to start your career as an Entry-Level IT Support Technician?**

The Language Doctors invites you to join our multicultural team. We are a integral linguistic service company committed to breaking language barriers and fostering cultural connections. We're excited to extend an invitation for you to join our diverse team as an Entry-Level IT Support Technician, playing a crucial role in providing technical assistance and support to our users.

**Location**: Remote

**Work Hours**: Begin with 9 am
- 5 pm EST during the Training Period. Post-training, choose from two exciting shifts:

- **Shift 1**: Friday 5 am
- Friday 5 pm, Saturday 5 am
- Saturday 5 pm, and Sunday 5 am
- Sunday 5 pm (12 hours each day).
- **Shift 2**: Saturday 5 am
- Saturday 5 pm, Sunday 5 am
- Sunday 5 pm, and Monday 5 am
- Monday 5 pm (12 hours each day).

**Position Type**: Full-Time

**Your Responsibilities**:

- **Access Management**: Assist users with password-related issues and account access.
- **365 Administration**: Administer Microsoft 365 accounts, overseeing user management and access control.
- **Software Troubleshooting**: Identify and resolve software-related issues for end-users.
- **Customer Interaction**: Address customer requests promptly and professionally.
- **Technical Guidance**: Provide general assistance to users, guiding them through technical issues.
- **Training Sessions**: Conduct user training sessions for basic technical skills.
- **Problem Resolution**: Efficiently resolve basic technical problems.
- **Strategic Problem-Solving**: Demonstrate strong problem-solving abilities to address complex issues.

**Your Qualifications**:

- **Education**: High School Diploma or equivalent.
- **Certifications**: CompTIA A+ certification or equivalent is a must. Preferred: CompTIA Network+ and CompTIA Security+ certifications or equivalent.
- **Experience**: Prior experience in a technical support role is a plus.
- **Language Skills**: Upper Intermediate or Advanced fluency in English is required.
- **Comfort Zone**: Ability to sit for extended periods while performing job duties.

**Remote Work Requirements**:

- Maintain a reliable internet connection (at least 10Mbps up and down).
- Use a Windows PC with Windows 10 or above.
- Ensure a dedicated and stable Ethernet connection.
- The Language Doctors is an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws._

**Translating Ideas, Connecting Cultures.**

Application Question(s):

- Assuming permanent long-term employment, what is the most competitive starting compensation you are willing to consider in your local currency?

**Education**:

- High school or equivalent (required)

**Language**:

- Upper-Intermediate or Advanced English (required)

License/Certification:

- CompTIA A+ certification or equivalent (required) Postúlate en Kit Empleo: kitempleo.com.co/empleo/1abk8t