Customer Services, Senior Analyst (Cali)

**This is where**your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride.

**Your role at Baxter**

Saves and sustain lives by order management
- process and follow up on new sales orders from customers and intercompany orders up until timely delivery (complete order cycle)

Process and manages customer complaints until resolution and follows up a corrective action plans

Has knowledge of order to cash process, quality management system, international commerce and compliance to perform the functions of the job.

Works under minimum supervision.

**What you'll be doing**:

- Accountable for order entry and management of all new sales orders (National and international) received from customers or sales rep. for all business units (FLC / PSS & GSS) in our ERPs, following existing procedures.
- Accountable for the product allocation for the sales orders by the production plants.
- Accountable for “Quality of Service” complaints processing and management, following existing procedures.
- Processes customer’s request for Return Material Authorization (RMA) and provide RMA status information as needed.
- Provides customers orders statuses regularly or when required.
- Provides proactive communication to both internal and external customers of sales orders status.
- Acts as main point of contact of distributors for their EXW orders.
- Understands local distribution and billing government requirements needed to do business in the regions they support.
- Process FLC orders in the ESKER system for Purchase Order Automation.
- Work with 3PLs, brokers, and agents in supported countries.
- Recommends changes to established processes to keep building a continuous improvement culture.
- Ensures compliance of all internal policies and procedures related to order to cash process.

**What you'll bring**:

- Bachelor’s Degree: Industrial Engineering, Business Administration, International Commerce, Logistics.
- Fluency in English.
- Minimal travel may be required; passport required.
- One (1)+ years of experience in customer service, international trade and planning area.
- knowledge on international commerce, payment terms and Incoterms is a plus.

LI-GR1

**Equal Employment Opportunity**

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

**Reasonable Accommodations**

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