(fluent English) Customer Support Consultant (Cali)

Who are we? Empresa confidencial is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let's see what it takes.

What you will do:
- Deliver outstanding customer support via emails and chat;
- Resolve customer's inquiries related to billing, how-to-use, technical issues and bugs;
- Create reports to maintain feedback up to date;
- Escalate complex issues to engineers as needed;
- Build strong and lasting customer relationships;
- Keep up with evolving tools and technology;
- Handle sensitive customer data with care and security;
- Apply the latest and greatest customer happiness practices;
- Maintain deep understanding of client solutions and meet KPI

What you need to succeed in this role:
- Excellent English communication skills (both spoken and written);
- At least 2 years of experience in customer support is a must;
- High emotional intelligence and empathy;
- Tech-savvy, able to test and troubleshoot basic technical issues
- Strong analytical thinking and research skills;
- Positive, proactive and responsible attitude;
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

Will be a great plus:
- Experience with iOS/Android devices;
- Used to high workload;
- Experience with CRM systems

Benefits:
- Adaptable schedule;
- Opportunity to cooperate fully remotely;
- Inclus Postúlate en Kit Empleo: kitempleo.com.co/empleo/1ag2g9