Customer Services, Senior Analyst (Cali)

This is whereyour work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride.

Your role at Baxter

Saves and sustain lives by order management
- process and follow up on new sales orders from customers and intercompany orders up until timely delivery (complete order cycle)

Process and manages customer complaints until resolution and follows up a corrective action plans

Has knowledge of order to cash process, quality management system, international commerce and compliance to perform the functions of the job.

Works under minimum supervision.

What you'll be doing:
- Accountable for order entry and management of all new sales orders (National and international) received from customers or sales rep. for all business units (FLC / PSS & GSS) in our ERPs, following existing procedures.
- Accountable for the product allocation for the sales orders by the production plants.
- Accountable for “Quality of Service” complaints processing and management, following existing procedures.
- Processes customer’s request for Return Material Authorization (RMA) and provide RMA status information as needed.
- Provides customers orders statuses regularly or when required.
- Provides proactive communication to both internal and external customers of sales orders status.
- Acts as main point of contac Postúlate en Kit Empleo: kitempleo.com.co/empleo/1agskp