Sea Logistics Customer Care Specialist (Cali)

It's more than a job

As a member of the Freight Forwarding team Empresa confidencial, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Empresa confidencial, our contribution counts in more ways than we imagine.

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How you create impact

Holistic support for customers in the field of sea freight and promotion of long-term, partnership-based customer relationships Processing customer inquiries and preparing offers Control of order processing from order acceptance to document verification to the completion of the shipment Integration and maintenance of customer data as well as creation of reports for the analysis and optimization of our services Close cooperation with the operational departments, sales and carriers Expansion of the portfolio of our existing customers, development of new business and acquisition of customers

What we would like you to bring

Completed training as a freight forwarding and logistics services clerk or comparable qualification First professional experience in customer service, ideally in transport and forwarding Confident handling of MS Office programs Independent, team-oriented and service-oriented working style Confident appearance, strong communication skills as well as a high level of service and customer orientation Fluent in Spanish and good written and spoken English skills

What's in it for you

Flexibility: adaptable working hours for a good work-life balance Health promotion: sports and wellness offers, supplementary company health insurance, advisory services on e.g. work-life balance, location-specific promotions Capital-forming benefits: Support for asset accumulation in the areas of retirement provision, bank savings plans and investment funds Equipment & working environment. Perspective: Training cours Postúlate en Kit Empleo: kitempleo.com.co/empleo/1aqrxo