Customer Service (BackOffice) (Cartagena de Indias)

About the Role We are looking for a Customer Service & Track and Trace Specialist to ensure a seamless shipment experience for our customers by providing proactive visibility, issue resolution, and high-quality support across the logistics lifecycle. This role plays a key part in coordinating with internal teams and external partners to monitor shipments, resolve operational issues, and deliver reliable, transparent communication to customers. What You’ll Do
- Build transparent, trusted relationships with customers by providing timely updates and proactive communication regarding shipment status and operational incidents.
- Monitor shipments and ensure accurate track and trace visibility across logistics platforms and carrier systems.
- Investigate and resolve shipment issues including delays, exceptions, documentation discrepancies, and delivery incidents.
- Coordinate with carriers, operations teams, and internal stakeholders to ensure timely resolution of customer requests.
- Accurately document, track, and communicate shipment updates, incidents, and resolutions in internal systems.
- Identify operational inefficiencies and contribute to improving customer service and logistics visibility processes. What We’re Looking For
- Around 1 yeas of experience in customer service, tech support or customer care related role.
- Strong problem-solving skills and the ability to manage multiple cases simultaneously.
- Excellent communication skills with the ability to provide clear updates to customers and internal stakeholders. Why Join Us?
- Opportunity to work in a dynamic logistics and supply chain environment .
- High-impact role ensuring customer satisfaction and operational excellence .
- Collaborative culture with close interaction between operations, carriers, and customer-facing teams . Customer Service | Back office | Backoffice | Transportation | Logistics | Track and trace | Call | Email | Administrative Postúlate en Kit Empleo: kitempleo.com.co/empleo/1a20qx