Customer Service Representative (Cartagena)

About the Role

We are looking for a Customer Service & Track and Trace Specialist to ensure a seamless shipment experience for our customers by providing proactive visibility, issue resolution, and high-quality support across the logistics lifecycle. This role plays a key part in coordinating with internal teams and external partners to monitor shipments, resolve operational issues, and deliver reliable, transparent communication to customers.

What You’ll Do

Build transparent, trusted relationships with customers by providing timely updates and proactive communication regarding shipment status and operational incidents. Monitor shipments and ensure accurate track and trace visibility across logistics platforms and carrier systems. Investigate and resolve shipment issues including delays, exceptions, documentation discrepancies, and delivery incidents. Coordinate with carriers, operations teams, and internal stakeholders to ensure timely resolution of customer requests. Accurately document, track, and communicate shipment updates, incidents, and resolutions in internal systems. Identify operational inefficiencies and contribute to improving customer service and logistics visibility processes.

What We’re Looking For

Around 1 yeas of experience in customer service, tech support or customer care related role. Strong problem-solving skills and the ability to manage multiple cases simultaneously. Excellent communication skills with the ability to provide clear updates to customers and internal stakeholders.

Why Join Us?

Opportunity to work in a dynamic logistics and supply chain environment. High-impact role ensuring customer satisfaction and operational excellence. Collaborative culture with close interaction between operations, carriers, and customer-facing teams.

Customer Service | Back office | Backoffice | Transportation | Logistics | Track and trace | Call | Email | Administrative Postúlate en Kit Empleo: kitempleo.com.co/empleo/1a2sld