Customer Service Representative (Cartagena)

We are seeking a motivated and customer-focused Customer Service Representative to support clients within the travel industry. This role is ideal for individuals who enjoy helping others, have strong communication skills, and are interested in learning the travel business while delivering exceptional service.

As a Customer Service Representative, you will assist clients with travel-related inquiries, provide guidance throughout the booking process, and ensure a positive experience from start to finish.

Key Responsibilities

Respond to customer inquiries via phone and email

Assist clients with travel planning, reservations, and general questions
- Provide accurate information regarding destinations, policies, and procedures

Maintain clear and professional communication with clients

Follow company guidelines and service standards

Document interactions and updates as needed

Qualifications

Strong communication and interpersonal skills

Customer service experience preferred (not required)

Ability to work independently and manage time effectively

Comfortable using computers, email, and online systems

Detail-oriented with a positive, solution-focused attitude

Interest in the travel industry is a plus

What We Offer

Training and ongoing support

Versátil work options (part or full time)

Growth opportunities within the travel industry

Supportive and collaborative team environment Postúlate en Kit Empleo: kitempleo.com.co/empleo/1abvvj