IT Help Desk Administrator (Cartago)

JOB BRIEF The IT Help Desk Administrator will take a leading role in providing superb first-tier technical support to our integral workforce, and will collaborate with other IT staff in handling all day-to-day IT related issues. The perfect candidate enjoys helping people, is friendly, organized, self-motivated and has no problem working in a fast-paced environment on a diverse array of challenges. This role is remote within Costa Rica, with occasional in-office requirements. WHO WE ARE Empresa confidencial is the fastest-growing provider of technology and business solutions for media productions. We provide the most advanced technology for production accounting and entertainment payroll. Our innovative cloud-based platform is evolving the entertainment industry’s back-office by replacing inefficient paper-based processes with digital solutions. The studios, film franchises, independent producers, and content creators we serve benefit from greater efficiencies, better access to data, and cost savings, and they minimize their impact on the environment. Empresa confidencial offers a full range of payroll, software application, production accounting, tax credit management, ACA compliance & benefits, production insurance, and consulting services. To learn more about the productions we partner with, please visit Empresa confidencial.com. WHAT WE EXPECT FROM YOU
- Tier 1 & Tier 2 Technical Support: Diagnose and resolve issues for local and remote users spanning connectivity, OS (primarily Windows, some macOS), permissions, hardware, SaaS applications, VoIP/softphone systems, and general "how-to" requests; proficiency in an ITSM ticketing platform (Jira Service Management, Zendesk, ServiceNow, or similar) required
- Identity & Access Management: Administer user lifecycles (onboarding, offboarding, role changes) across cloud-first identity platforms, including Azure AD, Google Workspace, Okta, or similar SSO/IdP solutions; enforce RBAC principles and least-privilege access
- Endpoint Management & Deployme Postúlate en Kit Empleo: kitempleo.com.co/empleo/19zomq