Customer Service Associate / Disputes / Bilingual / Hybrid …, Cota

Job Summary Iron Mountain is seeking a motivated Account Resolutions Associate to join our Finance team. In this role, you will be responsible for managing and resolving customer disputes that impact Accounts Receivable to enable faster payment collection and improve financial performance. You will join a dynamic, cross-functional team dedicated to balancing financial accuracy with a positive customer experience, working closely with Billing, Sales, and Operations to drive operational excellence. What You’ll Do In this role, you will:
- Manage and resolve assigned customer dispute cases from receipt through closure by investigating billing, pricing, and contractual issues to ensure timely resolution and reduce Accounts Receivable aging.
- Collaborate with Collections Associates, Sales, and Customer Service teams to gather documentation, validate dispute validity, and prioritize cases that are blocking payments.
- Ensure compliance with internal controls, financial policies, and organizational standards while executing approved resolution actions such as credits, rebills, or adjustments What You’ll Bring The ideal candidate will have:
- 1 year of experience in Customer Service, Accounts Receivable, Billing, Dispute Resolution, or Collections.
- Strong knowledge of billing processes, financial accuracy, and proficiency in Enterprise Resource Planning systems such as Oracle or SAP, along with Microsoft Excel.
- Proven ability in analytical problem-solving, managing multiple cases simultaneously, and maintaining a customer-focused mindset with high attention to detail.
- Bachelor’s degree in Finance, Accounting, Business Administration, or a related field, and Fluency in English (C1 Level). What We Offer (Benefits)
- Competitive compensation and benefits aligned with your experience.
- Opportunities for continuous learning and professional growth within a integral finance environment.
- Comprehensive health, wellness, and retirement plans
- Versátil work options to support your work-life balance. Call to Action Ready to help us resolve challenges and drive financial success? Click "Apply Now" to start your journey with Iron Mountain! #Profesional24 Tipo de puesto: Tiempo completo Lugar de trabajo: Híbrido en Cota, Cundinamarca Postúlate en Kit Empleo: kitempleo.com.co/empleo/1aj1jy