Sales Support Associate (Cesar)

The Sales Support Associate assists Sales Consultants at the dealership by answering phone calls, scheduling loaners and delivery appointments, preparing required documents, and greeting guests. The role also involves scheduling port‐installed options, performing product demonstrations, vehicle test drives, service and parts overviews, and inspecting vehicles prior to delivery for quality control. Additional responsibilities include handling delivery paperwork and facilitating vehicle delivery to customers.ResponsibilitiesAnswer and retrieve telephone messages for assigned sales consultantsAssist sales customers with service appointmentsSchedule loaners for sales and service customersManage vehicle loaners (check availability, reserve vehicles, and obtain proper paperwork)Meet and greet sales customers in the absence of sales consultantsSchedule port‐installed options, echomaster, and tint installation with VPC and outside vendorsUpdate DealerTrack reports, prospects, pending deals, and sold unitsAssist sales with picking up vehicles for deliveries as neededManage key inventory by sorting and pulling keys for other locations when a car is soldCheck that all accessories are installed per customer's specificationsPerform quality inspection of vehicles before delivery to ensure they are in excellent condition with all options installed and gas tank fueledPrepare VPC vehicle transfer sheets for the car carrierMaintain sales consultant office and monitor loaner/sold unit keysCall customers when license plates arrive and assist with license plate installationAssist with parts, get‐ready forms, and purchase ordersRequirementsHigh school graduate or equivalentMinimum six months of customer service work experienceAutomotive sales or service experience preferredExcellent customer relations skillsStrong verbal and written communication skillsBasic proficiency with Microsoft Word and Excel; DealerTrack knowledge preferredValid driver's license and good driving recordAbility to operate standard and automatic transmissions for a variety of vehicle sizesMust be customer-focused and practice active listening skillsDetail‐oriented, organized, with good follow‐throughMust be a self‐starter and able to multi‐taskPay Range: $***** – $***** per hourEqual Opportunity Employer and Drug‐Free Workplace #J-*****-Ljbffr Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b1vsh