Bilingual in English Customer Representative - Cali (Dagua)

Interview in English
- Location: Cali, Colombia
- Full-Time
- Salary: $3,080,000 COP (Gross Monthly)
- Permanent Contract

About the Role: We are looking for detail-oriented and passionate bilingual representatives to join our customer service team, specializing in payments and transactions. In this role, you will handle chat interactions, assisting users of a popular U.S. financial app similar to Nequi. Customers will reach out to you for inquiries related to transactions, app issues, and general questions. Responsibilities:
- Assist customers via chat in English, addressing concerns and questions about the payment app.
- Guide users through technical and financial issue resolution.
- Maintain a professional and friendly approach in all interactions.
- Manage multiple chat conversations simultaneously while ensuring high service quality.
- Document and follow established procedures for efficient problem resolution. Requirements: ✔ English Level: B2 (Clear and effective communication) ✔ Residence in Cali, Colombia ✔ High school graduate (Bachillerato / Educacion Media) ✔ 18+ years old ✔ Basic computer skills (Operating systems, internet navigation) ✔ Strong multitasking abilities ✔ Excellent customer service and interpersonal skills Apply now and be part of a growing team! Postúlate en Kit Empleo: kitempleo.com.co/empleo/1ah44f