IT Network Support (Engativá)

Essential Duties (include but not limited to)

Support users connecting to corporate networks, including assisting and coordinating access to: LAN services (file, print, and core LAN resources) WAN connectivity Correct LAN segments / VLAN access (as directed) Provide network printer/scanner connectivity support including: Device configuration IP addressing Direct TCP/IP printing/output setup Provide warranty and break/fix support for networked printers and scanners. Create, change, and remove printer configurations and queues based on requests and SLA requirements. Support wireless connectivity and end -user network troubleshooting (where applicable). Provide onsite operational and technical support to Authorized Users, meeting specified SLAs. Resolve incidents and problems related to EUC equipment (desktops, laptops, monitors, peripherals). Perform reactive troubleshooting to identify root causes, restore service quickly, and reduce repeat incidents. Install, upgrade, configure, repair, and replace EUC hardware and associated peripherals. Provide software break/fix, reinstallation, and remediation support for end users. Support non -warranty asset replacement and coordinate required parts/logistics where applicable. Provide mobile device repair and maintenance support (where within scope).

VIP & Executive Support

Provide VIP support for equipment including (but not limited to): Desktop and mobile devices Display screens, video systems, docking stations Communication devices Direct -attached printers, local printers, scanners Wireless networking accessories and endpoints Support users connecting to corporate networks, including assisting and coordinating access to: LAN services (file, print, and core LAN resources) WAN connectivity

Documentation, Communication & Reporting

Use the problem management/ticketing database to track, update, and close tickets with complete notes. Provide regular, accurate, and timely feedback on customer requirements and onsite finding Postúlate en Kit Empleo: kitempleo.com.co/empleo/1axmsj