Administrative & Customer Support Assistant (Huila)

Company Overview We are hiring for a wound care organization that needs support with patient communication, appointment scheduling, order processing, and general administrative work. This role is best for someone who is friendly, organized, tech‑savvy, and comfortable speaking with patients and customers by phone. Job Summary The Administrative & Customer Support Assistant will help manage daily communication, scheduling, website order support, patient follow‑ups, and basic administrative tasks. The right candidate should be professional, patient, detail‑oriented, and able to handle sensitive information with care. Key Responsibilities Patient Communication & Scheduling
- Answer phone calls and emails from patients and customers
- Schedule appointments and manage follow‑ups
- Communicate in a professional, friendly, and helpful manner
- Direct clinical or medical questions to the appropriate team member Order & Website Support
- Process website orders for wound care products
- Enter order and customer details accurately into the system
- Follow up on missing information, order questions, or customer requests
- Keep order‑related notes organized and updated Patient & Customer Support
- Assist patients and customers with basic product and service questions
- Provide general information in a clear and professional way
- Handle patient‑related information with care and confidentiality
- Escalate sensitive or clinical issues when needed FAQ & Administrative Support
- Track common patient and customer questions
- Help build and maintain a simple FAQ/resource database
- Keep records, notes, and follow‑ups organizedAssist with other administrative tasks as needed Requirements
- Strong spoken and written English
- Comfortable speaking with patients and customers by phone
- Organized, detail‑oriented, and reliable
- Tech‑savvy and comfortable using online systems and databases
- Professional, patient, and friendly communication style
- Able to handle sensitive information confidentially
- Comfortable managing calls, emails, orders, and follow‑ups Work Schedule Monday to Thursday: Split shift, approximately 8:00 AM to 11:00 AM and 3:00 PM to 9:00 PM Friday: 8:00 AM to 11:00 AM Adecuado Candidate This role is a good fit for someone who enjoys helping people, communicates clearly, stays organized, and can manage multiple small tasks throughout the day without letting details fall through the cracks. #J-18808-Ljbffr Postúlate en Kit Empleo: kitempleo.com.co/empleo/1a7ldd