Remote Customer Success Engineer For Ai Saas (Latam) (Santander)

Position: Customer Success Engineer (LatAm)Type: ContractCompensation: $35,000–$50,000 per yearLocation: RemoteCommitment: Requires substantial overlap with Pacific Time (PT/PST)Role ResponsibilitiesInvestigate talent‑reported issues end‑to‑end, reproduce bugs, identify root causes, and separate UX friction, model edge cases, and system defects.Debug across our AI + SaaS stack using telemetry, logs, network inspection, and database queries to understand production behavior.Triage with sound judgment; escalates engineering issues and resolves others via configuration, fine‑tuning, or clear user guidance.Surface systemic patterns and product risks to engineering and product leadership.Create clear documentation and runbooks to reduce repeat issues and improve resolution speed.Communicate with precision, professionalism, and empathy.QualificationsAbility to debug web applications.Degree in Computer Science, Software Engineering, or a related technical field from a top‑tier institution OR prior experience at a high‑growth technology startup.Experience building modern web applications (React, Node, Flask, Next.Js, etc.) OR 2–5 years of experience supporting customers on such web applications.Comfortable with AI systems. Experience with LLMs, agents, or generative models.Experience exploring behavior of AI tools (fine‑tuning, prompt chains, chain‑of‑thought debugging, or building agents).Ability to understand model outputs, failure modes, hallucinations, and feedback loops.Familiarity with modern AI APIs (OpenAI, Anthropic, etc.) or how agent frameworks (LangChain, AutoGPT, etc.) function is a plus.#J-18808-Ljbffr Postúlate en Kit Empleo: kitempleo.com.co/empleo/1asdmr