Noc Engineer (Costa Rica)

NOC Engineer: Colombia, Costa Rica

About project

At Provectus, we are obsessed with technologies that impact the future of the whole of humanity. Just imagine AI for curing eye diseases, ML for making factories safe for workers, preventing pandemic spreading, etc. It’s not about the future, it’s about the products we’ve already developed with #ProvectusTeam.

Responsibilities:
- A 12 hour-shift working schedule (from 8 am to 8 pm, night and day alternate, schedule: 12h working through 48h for rest).:
- Application Infrastructure to be monitored/supported include:
- GSuite & Mimecast
- Okta
- Zoom
- Slack
- ZScalar
- Jamf & Intune
- Network monitoring and triage
- PC & peripheral issues
- Tableau License Requests
- SalesForce Support
- Proactive identification and resolution of level 1 and 2 network issues, including performance degradation, outages, and other anomalies.
- Tickets / issues that cannot be resolved by the NOC service team will be escalated/routed in ServiceNOW to ZoomInfo level 3 technicians
- Incident management, including ticketing, escalation, and level 1 and 2 tickets resolution within defined service level agreements (SLAs).
- Performance monitoring and reporting, providing regular updates on network health, utilization, and performance metrics.
- Support implementation of best practices and industry standards for network security, vulnerability management, and access control.
- Collaboration with internal IT and Security teams and other third-party vendors to coordinate network-related activities and projects.

Requirements:
- Experience in Network management.
- In-depth knowledge of network infrastructure, including Cisco Meraki switches, firewalls, and other network devices.
- Experience in supporting Tableau and SalesForce services.
- Familiarity with ServiceNow ticketing systems.
- Experience in Monitoring using Zabbix, and Grafana.
- Strong troubleshooting and problem-solving skills.
- Upper-Intermediate+ English level.:
- Ability to work Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b2h79