Senior Account Manager (Guaduas)

At Empresa confidencial, we’re redefining what’s possible in the payments space. As the first truly integral issuer-processor, we give banks and fintechs the technology and talent to launch and manage Mastercard and Visa cards at scale
- across more than 60 countries. Our advanced, multi-cloud platform delivers real-time data, unmatched scalability, and the flexibility of a network of regional hubs. It's this global reach and innovation that sets us apart. We’re looking for a Senior Account Manager to provide strategic guidance to our key clients, ensuring the highest level of satisfaction while driving growth and expansion opportunities. This role is crucial in developing comprehensive success plans, analysing performance metrics, and proactively addressing challenges to align our services with client business objectives. If you're experienced in managing high-value client relationships, delivering strategic insights, and driving customer success within a fast-paced, global environment, this is your opportunity to make a significant impact.

What you get to do: Planning & Strategy Develop and implement comprehensive Success Plans tailored to each client’s strategic goals and business objectives. Provide strategic insights and guidance to align Empresa confidencial services with client long-term vision. Review and analyse client performance metrics regularly, ensuring alignment with objectives and proactively addressing issues. Set up and lead key client meetings including Weekly Operational Reviews, Monthly Performance Reviews, Quarterly Business Reviews, and Annual Steering Committees. Continuously assess progress, gather feedback, and refine strategies to maximise client success. Client Relationship Management Manage critical and high-value client accounts as the primary point of contact. Build and maintain strong, trust-based relationships with key stakeholders and senior executives. Act as a client advocate within Empresa confidencial, ensuring their needs are represented and addressed. Postúlate en Kit Empleo: kitempleo.com.co/empleo/1a2e9f