IT Support Engineer (Salvadora)

Engineering & Development
- |
- Middle
- Middle
- Colombia
- El Salvador
- |
- Colombia
- El Salvador
- September 11, 2025

**About the company**: **About us**: ‍ At First Line Software, we design and deliver innovative technology solutions that help companies worldwide grow and transform. With a integral team of experts, we support businesses across industries by solving complex challenges with scalable and practical solutions.

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**The project and your role**: We are looking for an IT Support Engineer to provide enterprise-level assistance across our organization. You will diagnose and troubleshoot hardware and software issues, support installations, and ensure smooth day-to-day operations for our team members. This role is hands-on and highly collaborative, requiring excellent problem-solving skills and a customer-focused mindset.

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**Responsibilities**:

- Provide day-to-day IT support for hardware, software, and network issues
- Install and configure laptops, Windows OS, and mobile devices (iPads, iPhones)
- Diagnose and resolve technical problems, escalating when necessary
- Maintain equipment inventory and manage shipping/receiving between offices
- Document issues and resolutions to build internal knowledge resources
- Ensure IT systems are fully functional after troubleshooting
- Contribute to a positive, service-oriented support experience for all employees

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**Your skills**: **Requirements**:

- Bachelors degree in Computer Science, Information Technology, or equivalent experience
- 3+ years in IT support roles (Help Desk, Technical Support Engineer, Desktop Support, etc.)
- Strong knowledge of Windows, Linux, and/or Mac OS environments
- High proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams)
- Experience with remote desktop tools and help desk software
- Strong troubleshooting and critical-thinking skills
- Excellent communication in English (spoken and written)
- Preferred: Certifications (Microsoft, CompTIA A+, etc.), and experience in fast-paced industries like real estate or property management

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**What we can offer**: **The FLS Difference**:

- Our modern stack projects are the right mix of exciting and challenging
- Gain access to our diverse range of training programs, courses, and certifications
- Choose your work style
- remote, on-site or hybrid in one of our stunning offices. We offer the freedom of flexible working hours
- Enhance your language skills with our corporate English classes
- Work from anywhere and explore the world with our Workation program

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**Language Proficiency**:

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- Our Hiring Process

**Getting started with us**: **Step 0**: **Tech Talent Hunt**:

- **Step 1**: **Meeting & Connecting**:

- Our first step to building lasting relationships

**Step 2**: **Uncovering Potential**:

- Your HR interview

**Step 3**: **The Code Challenge or Technical Interview**:

- It's time to show what you can do best!

**Step 4**: **Client’s Interview**:

- Demonstrating expertise to our future partners

**Final**: **The Last Piece of the Puzzle**:

- Job offer to finalize our tech team

**Join our team of innovative thinkers**: **Let’s talk!**:

- Have any questions? Fill out the form and our team will be in touch! Postúlate en Kit Empleo: kitempleo.com.co/empleo/1afi6l