IT Support Engineer (Salvadora)

Engineering & Development
- |
- Middle
- Middle
- Colombia
- El Salvador
- |
- Colombia
- El Salvador
- September 11, 2025

About the company: About us: ‍ At First Line Software, we design and deliver innovative technology solutions that help companies worldwide grow and transform. With a general team of experts, we support businesses across industries by solving complex challenges with scalable and practical solutions.

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The project and your role: We are looking for an IT Support Engineer to provide enterprise-level assistance across our organization. You will diagnose and troubleshoot hardware and software issues, support installations, and ensure smooth day-to-day operations for our team members. This role is hands-on and highly collaborative, requiring excellent problem-solving skills and a customer-focused mindset.

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Responsibilities:
- Provide day-to-day IT support for hardware, software, and network issues
- Install and configure laptops, Windows OS, and mobile devices (iPads, iPhones)
- Diagnose and resolve technical problems, escalating when necessary
- Maintain equipment inventory and manage shipping/receiving between offices
- Document issues and resolutions to build internal knowledge resources
- Ensure IT systems are fully functional after troubleshooting
- Contribute to a positive, service-oriented support experience for all employees

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Your skills: Requirements:
- Bachelors degree in Computer Science, Information Technology, or equivalent experience
- 3+ years in IT support roles (Help Desk, Technical Support Engineer, Desktop Support, etc.)
- Strong knowledge of Windows, Linux, and/or Mac OS environments
- High proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams)
- Experience with remote desktop tools and help desk software
- Strong troubleshooting and critical-thinking skills
- Excellent communication in English (spoken and written)
- Preferred: Certifications (Microsoft, CompTIA A+, etc.), and experience in fast-paced in Postúlate en Kit Empleo: kitempleo.com.co/empleo/1ags5v