Help Desk Support Analyst (Colorados)

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What you'll be doing-
- You will be expected to take corrective action or escalate issues, review ticket notes from the Service Desk Associates supporting an unresolved issue or request and design next steps toward resolution, monitor key issues and alert if incidents appear to be a larger issue, and take ownership of Service Desk engagement in changes in compliance with established controls, standards, policies, and procedures.-
- The Technology Support Analyst works closely with others to achieve synergies and accomplish common goals, documenting technology support steps for knowledge management and taking corrective actions that meet defined completion and delivery times.At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days may be remote.

Hours of operation would be 9-6 pm MST

How you'll succeed- Manage End User Interactions
- Contact end users to further understand their issue or needs, advise them on solutions, and provide a resolution that is tested and complete. Communicate clearly and calibrate language for non-technical understanding when necessary. Use your knowledge from ticket notes, experience, or engage other support teams if needed.-
- Build Relationships
- Direct Service Desk Associates with questions by providing tips and tricks for troubleshooting, guiding to resources available and foster teamwork. Grow your contacts in other support areas including the Enterprise support teams, develop key contacts for escalations and collaborate with others to ensure end user issues are resolved or assigned to the next level of support for resolution.

Who you are- You're passionate about people. You find meaning in helping someone understand and resolve their issue. You connect with others through respect and authenticity.- You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.- You’re goal-oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.- You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends. Specifically you have experience with O365, Active Directory, Identity Management tools, ServiceNow, Mobility support including iOS and Android devices, and hardware support including desktops, laptops, tablets, printers, scanners.
- You act like an owner. You thrive when you're empowered to take initiative, go above and beyond, and deliver results.- Values matter to you. You bring your real self to work and you live our values
- trust, teamwork, and accountability.
- California residents — your privacy rights regarding your presente or prospective employment

CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave, and Vacation), Holidays, and 401(k), in addition to other special perks reserved for our team members.

What you need to knowYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

Job Location

CO-Colorado
- Virtual

Employment Type

Regular

Weekly Hours

40

Primary Recruiter

Angad Singh

**Skills**: Customer Service, End User Support, Help Desk Support, Project Implementations, Technology Implementations, Technology Operations, Troubleshooting Postúlate en Kit Empleo: kitempleo.com.co/empleo/1axxcl