Sales Executive - Remote (La Argentina)

**Company Description**

Welcome to AGAS Manufacturing Group, a leading provider of custom printing solutions for flags, vinyl banners, and promotional products. With over two decades of experience, we specialize in delivering high-quality, personalized products tailored to meet our clients' unique needs. Our comprehensive product range includes flags, banners, promotional tents, table covers, and more, all aimed at enhancing brand visibility and impact.

**Why Choose AGAS Manufacturing Group?**
- Customized Solutions: Tailored designs for flags, banners, and promotional items
- Adaptable Orders: No-minimum-order policy for convenience
- Professional Design Services: In-house graphics team for impactful marketing materials
- Competitive Pricing: Cost-effective solutions with wholesale options

**Our Products**:

- Flags: House flags, car flags, national flags, military flags, and more
- Banners: Vinyl banners, feather flags, custom banners for businesses and organizations
- Promotional Products: Toothpick flags, pop-up tents, table covers, and more

**Key Responsibilities**: **Daily Amazon Order Review & Report**:

- Review all Amazon orders processed the previous day
- Check tracking status, on-time performance, and flag delays
- Compile and share a daily report summarizing order health

**Customer Feedback & Review Management**:

- Contact customers whose orders were recently delivered
- Ask for feedback and encourage reviews on platforms like ASI, SAGE, etc.
- If any issues are raised, escalate to the customer service team for resolution

**Incoming Request Management & Departmental Support**:

- Follow up with customers on unpaid invoices to assist accounting in collections
- Reach out to customers or sales representatives for missing shipping addresses or account numbers to avoid fulfillment delays
- Track and manage orders flagged as problematic, coordinate internally to stay on schedule or request extensions
- Monitor rushed orders to ensure they are prioritized and moving efficiently through the system
- Answer incoming customer service calls, resolving or routing issues appropriately
- Respond to order status inquiries by checking internal systems and providing timely updates to customers

**Returns Processing**:

- Review incoming product returns due to delivery failures, exchanges, or rejections
- Coordinate with the appropriate departments to resolve the return and update the customer

**Working Hours**: **8.00 AM EST to 5.00 PM EST
- Monday**through **Friday**

Application Question(s):

- What is your current salary per month in $?
- What is your expected salary per month in $?

**Language**:

- English (required) Postúlate en Kit Empleo: kitempleo.com.co/empleo/1a04nj