English Speaking Customer Support Agent Full Remote (Manizales)

About Influx Influx delivers ondemand, 24 7 customer support for brands and companies worldwide. Our integral team of agents and managers work across time zones to provide seamless, highquality support every day of the yearincluding holidays. We are currently looking for Customer Support Agents in Colombia with BPO experience to join our growing remote team.

About the Role Were seeking a detailoriented and analytical Customer Support Agent who can deliver clear, structured, and solutionfocused support to customers. In this role, youll act as a trusted point of contact, helping users navigate complex topics, resolve issues efficiently, and ensuring a high standard of customer experience. What Youll Do Handle highvolume customer inquiries via calls, email, and chat. Meet performance metrics Call Handling, CSAT, QA, etc.. Simplify complex information into clear, easytounderstand responses. Investigate issues thoroughly and provide effective solutions. Collaborate with relevant teams for problemsolving. Accurately document interactions in ticketing systems. Work independently while maintaining quality and responsiveness. What Were Looking For Must be based in Colombia. B2 English level or higher written spoken. Previous BPO customer support experience in similar roles and or scope of work. Strong analytical and critical thinking skills. Excellent written communication Solutionoriented and selfdriven. Experience with tools like Zendesk, Gorgias, or Salesforce is a plus. Comfortable working remotely. Available to start soon. What We Offer 100 remote work Collaborative and supportive global environment. Exposure to international clients. Opportunities for growth and development. Ideal Work Setup System Windows 10 or above 32bit or MacBook no Chromebook, Linux, or desktop RAM Minimum 8GB Processor Intel Core i5 or higher Internet 4050 Mbps download, 30 Mbps upload Equipment Wired headset Environment Quiet, distractionfree workspace IMPORTANT NOTES Influx never asks candidates to make any payment throughout the entire recruitment process. Successful candidates will be contacted only through email ending with influx.com. Bolsa de trabajo Colombia ofrecemos puesto de English Speaking Customer Support Agent Full Remote para el sector de CallCenter Telemercadeo en la empresa INFLUX INC. de Manizales. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo. Postúlate en Kit Empleo: kitempleo.com.co/empleo/1au3jp