English Speaking Customer Support Agent (Full Remote) …, Manizales

About Influx Influx delivers on-demand, 24/7 customer support for brands and companies worldwide. Our global team of agents and managers work across time zones to provide seamless, high-quality support every day of the year—including holidays. We are currently looking for Customer Support Agents in Colombia with BPO experience to join our growing remote team. About the Role We’re seeking a detail-oriented and analytical Customer Support Agent who can deliver clear, structured, and solution-focused support to customers. In this role, you’ll act as a trusted point of contact, helping users navigate complex topics, resolve issues efficiently, and ensuring a high standard of customer experience. What You'll Do
- Handle high-volume customer inquiries via calls, email, and chat.
- Meet performance metrics (Call Handling, CSAT, QA, etc.).
- Simplify complex information into clear, easy-to-understand responses.
- Investigate issues thoroughly and provide effective solutions.
- Collaborate with relevant teams for problem-solving.
- Accurately document interactions in ticketing systems.
- Work independently while maintaining quality and responsiveness. What We're Looking For
- Must be based in Colombia.
- B2 English level or higher (written & spoken).
- Previous BPO/customer support experience in similar roles and/or scope of work.
- Strong analytical and critical thinking skills.
- Excellent written communication
- Solution-oriented and self-driven.
- Experience with tools like Zendesk, Gorgias, or Salesforce is a plus.
- Comfortable working remotely.
- Available to start soon. What We Offer
- 100% remote work
- Collaborative and supportive global environment.
- Exposure to international clients.
- Opportunities for growth and development. Adecuado Work Setup
- System: Windows 10 or above (32-bit) or MacBook (no Chromebook, Linux, or desktop)
- RAM: Minimum 8GB
- Processor: Intel Core i5 or higher
- Internet: 40–50 Mbps (download), 30 Mbps (upload)
- Equipment: Wired headset
- Environment: Quiet, distraction-free workspace IMPORTANT NOTES!
- Influx never asks candidates to make any payment throughout the entire recruitment process.
- Successful candidates will be contacted only through email ending with @influx.com. Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azihl