Quality Assurance & Control Agent (Medellín)

**RedValley**, the fast-growing company in Medellín, is looking for a proactive, and strategic, _ **Quality Assurance and Control Agent **_to join our the team. As a proactive and strategic professional, you will play a pivotal role in ensuring that the services we provide meet the highest possible standards of quality, adhering to established specifications and requirements. As a **Quality Control Analyst**, you will be responsible for conducting thorough audits and analyses to guarantee that the customer service agents across various teams deliver exceptional service that meets our standards. Join us at _RedValley_ and become a part of our mission to deliver exceptional service and exceed expectations!

**What You'll Do**
- Conducting routine audits and analysis of the quality of the services provided.
- Interpreting and analyzing data obtained from auditing to determine if the service meets established quality standards.
- Documenting audit results and maintaining accurate and detailed records of all auditing activities.
- Investigating and troubleshooting any issues that arise during auditing, including identifying the root cause of any problems and proposing corrective actions.
- Communicating audit results and findings to relevant interested parties, including operations agents, quality assurance personnel, and management.
- Participating in the development and validation of auditing methods and procedures to ensure that they are accurate and reliable.

**What You'll Bring To The Team**
- English B2
- C1 Level
- 3 years + of experience in quality assurance and quality control
- Prior experience in customer service and BPO industries
- Attention to detail, organizational skills, proactive
- **Plus; experience as a trainer and developing training processes**

**We Offer You**
- Work in a fast-paced startup environment that supports teamwork, ownership, and purpose.
- Remote or Hybrid Modality
- You'll have your choice of a remote or hybrid work environment, adaptable working hours, and 50% off lunch at our partnered restaurant.
- Additionally, we offer private health insurance for you and a family member.
- We offer one-of-a-kind company values and a teamwork culture, as well as meaningful work that has a positive impact.

** Is not an IT position**

Application Question(s):

- What is your salary expectation in COP?

**Experience**:

- Quality Assurance: 2 years (preferred)

**Language**:

- English (preferred) Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b137n