Auxiliar de Servicio Al Cliente Bilingue (Desde Casa) …, Medellín

Key Responsibilities
- Enter service jobs into the client software throughout the day based on incoming requests.
- Interact directly with field service technicians and FSM coordinators to maximize scheduling efficiency.
- Escalate exceptions or unusual cases to the Coordinator or FSM team and assist in resolution.
- Research and resolve credit or billing inquiries; accurately enter part orders using manufacturer or item numbers.
- Bill service invoices correctly, verifying item numbers, quantities, and van stock.
- Review technicians’ regional schedules to ensure completeness and reschedule leftover calls as needed.
- Document all customer, technician, territory rep, and FSM interactions in the ERP and FSM systems in a timely, detailed manner.
- Keep management informed with accurate, real-time updates to ensure high levels of customer satisfaction.
- Assist in scheduling, coordinating, and following up on prescheduled maintenance and calibration service requests.
- Maintain a positive, professional demeanor at all times and lead by example.

**Requirements**: **Education**: High School Diploma or GED (required)

**Experience**:

- ≥ 1 year customer service experience (required)
- ≥ 1 year dispatch or scheduling experience (preferred)

**Benefits**:

- Enjoy the flexibility of working from home
- Join us Monday through Friday
- Competitive salary: 3,500,000
- Secure an indefinite contract that offers complete Colombian benefits

Tipo de puesto: Jornada completa, Indefinido

Pregunta(s) de postulación:

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