Cloud Operations Engineer Id59491 (Medellín)

WHY JOIN US AgileEngine is an Inc. company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards. ABOUT THE ROLE We are looking for a Cloud Operations Engineer to own production support across a full AWS-native technology stack supporting multiple platforms and hundreds of terabytes of data. The role operates as a standalone support function in a fintech environment with on-call responsibilities. WHAT YOU WILL DO
- Monitor production systems and respond to alerts across the full stack.
- Perform first-level triage on incidents and support requests, escalating to developers with thorough context and diagnostics.
- Execute patching, operational tasks, and documented playbooks.
- Contribute to improving documentation, monitoring coverage, reporting, and automation of operational capabilities.
- Follow and contribute to improving incident management procedures, participate in post-incident reviews, and feed lessons back into runbooks.
- Contribute to root cause analysis and identify recurring issues.
- Support SLA adherence and highlight risks.
- Implement and enhance automation and monitoring based on existing frameworks, agentic workflows, and scripting to minimize manual toil.
- Collaborate with help desk and deskside support partners for production tasks affecting employees.
- Support security incident handling in coordination with internal processes.

MUST HAVES
- 3+ years of experience in production support, SRE, NOC, or operations engineering supporting system uptime and incident resolution.
- Hands-on AWS operations experience across compute, networking, and security services.
- Operational proficiency with PostgreSQL and Amazon RDS.
- Full-stack triage ability across infrastructure, data pipelines, and application layers.
- Experience working within incident Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b46np