IT Infrastructure Delivery Manager (Medellín)

Overview Experience leading IT operations and infrastructure. Advanced English for stakeholder management. Acerca de nuestro cliente Company in the technology sector with regional operations, a strong focus on service excellence, business continuity, and standardization. The organization fosters a culture centered on continuous improvement, operational discipline, and digital transformation. Descripción The role is responsible for defining and leading the regional IT operations and service desk strategy, ensuring standardized service models, SLAs, KPIs, and ITIL-based practices. It oversees the full infrastructure roadmap, including endpoints, cloud platforms, collaboration tools, identity and access management, telecommunications, enterprise applications, and single sign-on solutions. It manages incident response, major escalations, disaster recovery readiness, and business continuity actions while driving root-cause remediation. The role leads support and infrastructure teams, promoting workforce planning, leadership development, performance management, and a culture of excellence. It reports to executive leadership through clear, business-impact-oriented communication and manages vendor relationships, contracts, licensing, procurement processes, and budgets. Perfil buscado (h/m) The adecuado candidate has more than eight years of experience in IT support and infrastructure, including at least four years in managerial roles. They hold a degree in technology-related fields and preferably a postgraduate degree in project management, IT management, or business administration. They demonstrate advanced English proficiency and strong command of Office 365, Active Directory, Windows/macOS ecosystems, cloud platforms such as Azure or AWS, and ITIL frameworks. Key competencies include strategic thinking, decision-making under pressure, leadership development, customer focus, integrity, and adaptability. Certifications such as ITIL Foundation or Microsoft 365 Certified are considered an asset. Qué Ofrecemos The company offers the opportunity to lead a high-impact regional team, drive strategic projects, and strengthen the organization's technology infrastructure. The role provides exposure to international stakeholders, involvement in modernization initiatives, and a professional environment that values autonomy, technical excellence, and continuous improvement. #J-18808-Ljbffr Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b5a9a