It Leader (Medellín), Medellin

OverviewHubtek is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities.
We support companies through our Talent and Automation services.In our modern offices, we provide different amenities such as casual attire and free beverages.
Additionally, our benefits include a health plan, gym membership, well-being platform, digital gift cards, or home medical services.ResponsibilitiesCoordinate the security-cloud infrastructure and operations.Maintain constant communication with the internal and external clients and respond to their inquiries.Support second-level IT tickets and escalatE issues with the IT Microsoft partner.Follow the standard procedures to honor the service level agreement, ensuring the availability of hardware, software, and communications services.Provide support across all departments and troubleshoot issues as they arise.Document each case and perform follow-up to close the case.Supervise the department KPIs and provide results.Create benchmarks, provide quotations of hardware services and maintain communication with suppliers.Maintain communication with the Microsoft partner for license requests and other requirements.Supervise the on-boarding and off-boarding processes.Assist internal staff with setup and configurations.Responsible for protecting all resources available in the cloud and under standard security protocols to prevent theft of information, intellectual property, spyware, malware, and any attempt to hack the company's and our customer's data.RequirementsStudies: A high school degree and a technical, technological, or associate's degree is required, in studies related to Systems, Automation, Technology, Software, Computing, Electronics, IT, or similar fields.Experience: At least +
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