Desk Side Support Engineer (Comuna Nororiental)

Overview

NSC Global is a trusted IT services and solutions provider supporting some of the world’s largest enterprises in their digital transformation. We deliver innovative, scalable and secure technology solutions that keep businesses running smoothly across global environments.

To strengthen our onsite support teams, we are looking for IT End User Support Technicians who enjoy hands‑on technical work and direct interaction with end users.

Role Overview

This is an onsite IT support role idóneo for candidates with experience in end user computing. You will be the first point of contact for onsite technical issues, helping users resolve hardware and software problems and ensuring a smooth day‑to‑day operation.

Responsibilities
- Ability to advise and to present to one or more customer staff.
- Monitor and control daily service call activity, utilization, inventory levels and service levels.
- Exceptional customer service.
- Advanced knowledge in Customer Service Aptitude.
- Resolving technical problems with hardware, software and connectivity.
- Troubleshooting customer issues while maintaining agreed upon service levels for customer contact and resolve.
- Participate in the configuration and support of internal systems.
- Ability to work effectively with Logistics.
- Adherence to assigned schedule.
- Adhering to documented policies, procedures and processes that are specific to the service.
- Clear and concise documentation of all customer interaction within appropriate CRM tool.
- Able to function in a team environment.
- Maintain knowledge levels as industry enhancements occur.
- Support installation and implementation of connectivity and high‑end systems products.
- Continuous improvement of service delivery.
- Ability to juggle time and resources to meet or exceed expectations.

Qualifications

Sound knowledge of:
- Advanced knowledge in Computer Hardware
- Advanced knowledge in Common Software applications
- Advanced knowledge in Microsoft Operating system Postúlate en Kit Empleo: kitempleo.com.co/empleo/1aooj7