Technical Support Engineer Barranquilla (Atlántico)

We are looking for a Technical Customer Support Specialist with strong experience in B2B technical support for transaction/payment-related systems.The role focuses on acting as the main point of contact for clients, providing second-level technical analysis, investigation, and resolution of incidents in transactional environments.Key Requirements
- Proven experience in technical customer support or client-facing B2B roles, ideally supporting financial or transactional systems. Solid knowledge of APIs (SOAP/REST), SQL, and working with XML/JSON for troubleshooting. Experience using tools such as Jira, Postman, ELK, or similar monitoring and analysis platforms. Strong problem-solving skills and ability to communicate with technical and non-technical stakeholders. Fluent conversational English (B2+), both written and spoken.Preferred / Nice to Have
- Experience with payment methods, card transactions, POS/ATM systems, fraud (3DS), and chargebacks. Familiarity with Visa/Mastercard processing or payment platforms.This is an on-site position in Barranquilla, Colombia.Requerimientos
- Educación mínima: Universidad / Carrera Profesional2 años de experiênciaIdiomas: Inglés Conocimientos: Servidor de windows, Soporte técnico, Sql, Sql server, Ingeniería de soporte de sistemasPalabras principal: apoyo, support, soporte, ingeniero, engineers, ingeniera, ing, engineer, db, bd, sql, db2, firebird, informix, interbase, oracle, postgresql, sqlserverWe are looking for a Technical Customer Support Specialist with strong experience in B2B technical support for transaction/payment-related systems.The role focuses on acting as the main point of contact for clients, providing second-level technical analysis, investigation, and resolution of incidents in transactional environments.Key Requirements
- Proven experience in technical customer support or client-facing B2B roles, ideally supporting financial or transactional systems. Solid knowledge of APIs (SOAP/REST), SQL, and working with XML/JS Postúlate en Kit Empleo: kitempleo.com.co/empleo/19yfqf