Quality Analyst - Customer Experience (Atlántico)

Job DescriptionDefine Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.Keep management updated: Relay important information in the form of timely and accurate reports.Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.QualificationsBachelor’s degree.Experience with process documentation.Be able to work in MS Office.Have advanced-level knowledge of Excel.Be able to work in a fast-paced environment.Be pro‑active in developing trust and professional rapport with employees and team members; work as a team‑player.Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements.Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner.Additional InformationAll your information will be kept confidential according to EEO guidelines.#J-18808-Ljbffr Postúlate en Kit Empleo: kitempleo.com.co/empleo/19zojl