Travel Experience Specialist (Atlántico)

About the Role Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant – Customer Experience to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience. This position is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and creating exceptional client experiences. Key Responsibilities
- Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
- Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
- Provide accurate and timely information regarding destinations, travel requirements, and agency policies
- Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
- Proactively follow up with clients before and after travel to ensure a positive experience
- Address client concerns or issues with empathy, professionalism, and solution-oriented thinking
- Maintain clear documentation and update booking systems as required

Qualifications & Skills
- Excellent verbal and written communication skills
- Strong customer service background (travel, hospitality, or service-related experience preferred)
- Highly organized with strong attention to detail
- Comfortable using technology and learning new booking platforms and systems
- Reliable, proactive, and able to manage multiple client requests efficiently
- Genuine interest in travel and helping clients plan memorable experiences

What We Offer
- 100% remote work environment
- Versátil scheduling options
- Opportunities for professional growth within the agency
- Access to travel perks and industry-related discounts
- Supportive team culture with ongoing training and development

Equal Opportunity Statement Prestige Travel Agency by Mich is an equal op Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at34c