Sun King Hiring After Sales Intern (Soledad)

The aftersales Intern will play a key part in assisting our partnership customers by handling inquiries, assisting with warranty claims, and contributing to the continuous improvement of our support systems. He/she will also be involved in data analysis, SOP documentation, and bot/website development projects. This internship offers a hands‑on opportunity to grow your skills in customer service, operations, and cross‑functional team work within a dynamic, fast‑paced environment. Department Operations Employment Type Internship Location Kenya Workplace type Onsite Reporting To Partnerships & Sustainability Coordinator – Aftersales

What you would be expected to do:
- Provide exceptional assistance to partnership customers, addressing inquiries and resolving issues promptly.
- Assist with warranty claim processing, ensuring efficient and accurate handling of claims.
- Assist in developing, maintaining, and updating the product support portal to enhance service quality.
- Assist in creating troubleshooting manuals and training sessions.
- Record and analyse data to identify trends, improve processes, and assist decision‑making.
- Contribute to website and Bot development, updates, and improvements.
- Work with cross‑functional teams to assist various projects and initiatives.
- Maintain detailed and organized records of customer interactions and assistance activities.
- Contribution to SOP documentation.
- Any other tasks assigned.

You would be a strong candidate if you:
- Have relevant work experience
- Possess a bachelor’s degree or its equivalent is required.
- Are tech‑savvy with a strong comprehension of customer assistance tools and technologies
- Have the ability to establish and maintain effective relationships with different stakeholders.
- Are familiar with operational tools such as Google Sheets, Excel, PowerPoint, and Google Slides.
- Are an excellent communicator and have good people relations skills
- Demonstrate strong analytical skills and attention to Postúlate en Kit Empleo: kitempleo.com.co/empleo/1aj0cw