Bilingual Customer Resolution Specialist (Automotive …, Cordillera Oriental

Aboutthe Role: LoVirtual is seeking elite bilingual talent in Cúcuta to support a market-leading AutomotiveGroup in Puerto Rico , which manages world-renowned brands such as Nissan,Kia, and Infiniti . TheMission: In thisrole, you will represent a legacy of automotive excellence. We are looking fora "Problem Owner"—someone who can navigate complex inbound servicecases with analytical precision, maintaining the high standards expected bypremium brand customers. Key Responsibilities:
- Inbound Resolution: Manage high-stakesinteractions regarding automotive services, claims, and customer guidance.
- Root Cause Identification: Go beyond the symptoms to findand solve the core issue for each customer.
- Tech-Savvy Multitasking: Use specialized software(Dynamics, DDMS) while documenting interactions in real-time with zeroerrors.
- Professional Communication: Craft well-structured emailsand CRM logs in both English and Spanish.
- Emotional Resilience: Handle challengingconversations with poise, empathy, and professional authority. Requirements:
- Language Skills: Full professional proficiencyin English and Spanish.
- Analytical Mindset: Strong logical reasoning andindependent problem-solving skills.
- Experience: Previous background inhigh-level Customer Service or Contact Centers is a plus.
- Location: Must be available to workon-site at our Cúcuta, Colombia facilities. Ventajas
- Competitive Compensation: Paid in USD through reliable platforms.
- Growth: Real professional development opportunities within our staffing network.
- Multicultural Environment: Direct exposure to international clients in a dynamic setting. Postúlate en Kit Empleo: kitempleo.com.co/empleo/1a19qv